KIDMAN PRIVACY POLICY
THIS PRIVACY POLICY WAS LAST UPDATED ON 24 JANUARY 2023.
KIDMAN AUSTRALIA PTY LTD ACN 658 771 521 (KIDMAN, WE, OUR, US) RESPECTS YOUR PRIVACY AND IS COMMITTED TO PROTECTING YOUR PERSONAL INFORMATION. THIS PRIVACY POLICY, TOGETHER WITH OUR TERMS AND CONDITIONS, WILL INFORM YOU AS TO HOW WE COLLECT AND PROCESS YOUR PERSONAL INFORMATION THROUGH YOUR USE AND ACCESS TO OUR WEBSITE (WWW.KIDMANAUSTRALIA.COM) (WEBSITE).
IF YOU HAVE ADDITIONAL QUESTIONS OR REQUIRE MORE INFORMATION ABOUT OUR PRIVACY POLICY, DO NOT HESITATE TO CONTACT US USING THE CONTACT DETAILS SET OUT AT THE BOTTOM OF THIS PRIVACY POLICY
1. CONSENT
BY TICKING THE RELEVANT TICK BOX PROMPTED TO YOU WHEN USING OUR WEBSITE, YOU HEREBY CONSENT TO OUR PRIVACY POLICY AND AGREE TO ITS TERMS.
2. INFORMATION WE COLLECT
WE MAY COLLECT, USE, STORE AND PROCESS PERSONAL INFORMATION ABOUT YOU. PERSONAL INFORMATION MEANS ANY INFORMATION ABOUT AN INDIVIDUAL FROM WHICH THAT PERSON CAN BE IDENTIFIED. IT DOES NOT INCLUDE INFORMATION WHERE THE IDENTITY OF THE INDIVIDUAL HAS BEEN REMOVED (ANONYMOUS DATA).
THE PERSONAL INFORMATION THAT YOU ARE ASKED TO PROVIDE, AND THE REASONS WHY YOU ARE ASKED TO PROVIDE IT, WILL BE MADE CLEAR TO YOU AT THE POINT WE ASK YOU TO PROVIDE YOUR PERSONAL INFORMATION. THE PERSONAL INFORMATION WE MAY COLLECT ABOUT YOU INCLUDES:
- IDENTITY INFORMATION, INCLUDING NAME, TITLE, COMPANY NAME, JOB TITLE, GENDER AND DATE OF BIRTH;
- CONTACT INFORMATION, INCLUDING BILLING ADDRESS, DELIVERY ADDRESS, EMAIL ADDRESS, TELEPHONE NUMBER(S);
- PURCHASE AND TRANSACTION INFORMATION, INCLUDING THE CONTENTS OF MESSAGES AND/OR ATTACHMENTS YOU MAY SEND US AND DETAILS ABOUT PAYMENTS TO AND FROM YOU AND BANK ACCOUNT AND CREDIT CARD DETAILS;
- PROFILE INFORMATION, INCLUDING YOUR USERNAME AND PASSWORD, YOUR INTERESTS, PREFERENCES AND FEEDBACK;
- CUSTOMER SERVICE INFORMATION, INCLUDING YOUR CUSTOMER SERVICE ENQUIRIES AND COMMENTS;
- TECHNICAL AND USAGE INFORMATION, BEING DETAILS OF YOUR VISITS TO OUR WEBSITE, INCLUDING TRAFFIC DATA, LOCATION DATA, WEBSITE USAGE AND OTHER COMMUNICATION INFORMATION (PLEASE SEE ITEM 7 FOR MORE INFORMATION ABOUT HOW COOKIES COLLECT DATA ABOUT YOU).
IF YOU CHOOSE NOT TO PROVIDE YOUR PERSONAL INFORMATION WHEN REQUESTED, WE MAY NOT BE ABLE TO SUPPLY YOU WITH OUR PRODUCTS OR SERVICES.
3. HOW WE COLLECT YOUR INFORMATION
WE USE DIFFERENT METHODS TO COLLECT INFORMATION FROM AND ABOUT YOU INCLUDING THROUGH:
THE FORMS YOU COMPLETE ON OUR WEBSITE, CORRESPONDING WITH US BY EMAIL, TELEPHONE, SOCIAL MEDIA, POST OR OTHERWISE. THIS INCLUDES INFORMATION THAT YOU MAY PROVIDE FROM TIME TO TIME, INCLUDING:
WHEN YOU CREATE AN ACCOUNT ON OUR WEBSITE;
- IF YOU PARTICIPATE IN MEMBER ACTIVITIES OR PROMOTIONS THAT WE MAY HAVE FROM TIME TO TIME;
- IF YOU SUBSCRIBE TO OUR SERVICES OR PUBLICATIONS;
- IF YOU ENTER A COMPETITION, PROMOTION OR SURVEY THAT WE MAY HAVE FROM TIME TO TIME;
- IF YOU REQUEST MARKETING TO BE SENT TO YOU OR RESPOND TO IT;
- IF YOU GIVE US FEEDBACK; OR
- IF YOU SUBMIT PAYMENTS VIA OUR WEBSITE; AND
YOUR INTERACTIONS AND USE OF OUR WEBSITE, SUCH AS YOUR LOCATION DATA, WEBSITE USAGE AND OTHER COMMUNICATION DATA (SEE ITEM 7 ‘COOKIES’).
4. PURPOSES FOR WHICH WE COLLECT YOUR INFORMATION
WE COLLECT AND USE YOUR PERSONAL INFORMATION FOR ANY OF THE FOLLOWING PURPOSES, INCLUDING TO:
- REGISTER YOU AS A NEW USER AND/OR CUSTOMER;
- PROVIDE, OPERATE, AND MAINTAIN OUR WEBSITE;
- IMPROVE, PERSONALISE, AND EXPAND OUR WEBSITE;
- UNDERSTAND AND ANALYSE HOW YOU USE OUR WEBSITE;
- DEVELOP NEW PRODUCTS, SERVICES, FEATURES, AND FUNCTIONALITY;
- COMMUNICATE WITH YOU, INCLUDING FOR CUSTOMER SERVICE, TO PROVIDE YOU WITH UPDATES AND OTHER INFORMATION RELATING TO THE WEBSITE, FOR MARKETING AND PROMOTIONAL PURPOSES;
- TO PROCESS, MANAGE AND DELIVER YOUR ORDERS, OR OTHERWISE FULFIL OUR OBLIGATIONS ARISING FROM ANY CONTRACTS ENTERED INTO BETWEEN YOU AND US;
- SEND YOU EMAILS;
- FIND AND PREVENT FRAUD;
- TO ADMINISTER AND PROTECT OUR BUSINESS AND OUR WEBSITE (INCLUDING TROUBLESHOOTING, DATA ANALYSIS, TESTING, SYSTEM MAINTENANCE, SUPPORT, REPORTING AND HOSTING OF DATA); AND LOG FILES.
KIDMAN FOLLOWS A STANDARD PROCEDURE OF USING LOG FILES. THESE FILES LOG VISITORS WHEN THEY VISIT WEBSITES. ALL HOSTING COMPANIES DO THIS AND A PART OF HOSTING SERVICES' ANALYTICS. THE INFORMATION COLLECTED BY LOG FILES INCLUDE INTERNET PROTOCOL (IP) ADDRESSES, BROWSER TYPE, INTERNET SERVICE PROVIDER (ISP), DATE AND TIME STAMP, REFERRING/EXIT PAGES, AND POSSIBLY THE NUMBER OF CLICKS. THESE ARE NOT LINKED TO ANY INFORMATION THAT IS PERSONALLY IDENTIFIABLE. THE PURPOSE OF THE INFORMATION IS FOR ANALYSING TRENDS, ADMINISTERING THE SITE, TRACKING USERS' MOVEMENT ON OUR WEBSITE, AND GATHERING DEMOGRAPHIC INFORMATION.
5. DISCLOSURE OF YOUR INFORMATION
WE MAY SHARE YOUR PERSONAL INFORMATION WITH THE PERSONS SET OUT BELOW:
- THIRD PARTIES WHO HELP US TO ADMINISTER OR HOST OUR WEBSITE (SUCH AS OUR INTERNET SERVICE PROVIDERS);
- THIRD PARTIES WHO HELP US TO PROCESS PAYMENTS AND SEND INVOICES IN RELATION TO OUR SERVICES AND PRODUCTS;
- THIRD PARTIES WHO HELP US TO MANAGE, CREATE OR PROCESS SURVEY AND FEEDBACK RESPONSES;
- THIRD PARTIES WHO HELP US TO MANAGE OUR CUSTOMER SERVICE PLATFORM ON OUR WEBSITE (SUCH AS CONVERSATIONAL BOTS, LIVE CHAT ETC.);
- THIRD PARTIES, INCLUDING OVERSEAS RECIPIENTS FOR THE PURPOSE OF STORING INFORMATION;
- PROFESSIONAL ADVISERS, INCLUDING LAWYERS, BANKERS, AUDITORS, AUDIT ASSESSORS AND INSURERS WHO PROVIDE CONSULTANCY, BANKING, LEGAL, INSURANCE OR ACCOUNTING SERVICES;
- THIRD PARTIES TO WHOM WE MAY CHOOSE TO SELL, TRANSFER, OR MERGE PARTS OF OUR BUSINESS OR OUR ASSETS. ALTERNATIVELY, WE MAY SEEK TO ACQUIRE OTHER BUSINESSES OR MERGE WITH THEM. IF A CHANGE HAPPENS TO OUR BUSINESS, THEN THE NEW OWNERS MAY USE YOUR PERSONAL INFORMATION IN THE SAME WAY AS SET OUT IN THIS PRIVACY POLICY; AND
- THIRD PARTIES, INCLUDING AUTHORITIES, WHERE WE ARE LEGALLY OBLIGED TO DISCLOSE YOUR PERSONAL INFORMATION TO THEM.
6. HOW WE RETAIN AND STORE YOUR INFORMATION
WE WILL ONLY RETAIN YOUR PERSONAL INFORMATION FOR AS LONG AS NECESSARY TO FULFIL THE PURPOSES WE COLLECTED IT FOR, INCLUDING FOR THE PURPOSES OF SATISFYING ANY LEGAL, ACCOUNTING, OR REPORTING REQUIREMENTS.
TO DETERMINE THE APPROPRIATE RETENTION PERIOD FOR PERSONAL INFORMATION, WE CONSIDER THE AMOUNT, NATURE, AND SENSITIVITY OF THE PERSONAL INFORMATION, THE POTENTIAL RISK OF HARM FROM UNAUTHORISED USE OR DISCLOSURE OF YOUR PERSONAL INFORMATION, THE PURPOSES FOR WHICH WE PROCESS YOUR PERSONAL INFORMATION AND WHETHER WE CAN ACHIEVE THOSE PURPOSES THROUGH OTHER MEANS, AND THE APPLICABLE LEGAL REQUIREMENTS.
KIDMAN IS A COMPANY INCORPORATED IN AUSTRALIA AND WE UNDERTAKE PROCESSING OF YOUR PERSONAL INFORMATION IN AUSTRALIA. WE MAY STORE YOUR PERSONAL INFORMATION ON A CLOUD PROVIDED BY THIRD-PARTY SERVICE PROVIDERS AND THEY ARE OR MAY BE LOCATED OUTSIDE AUSTRALIA. THE PERSONAL INFORMATION STORED IS SUBJECT TO KIDMAN’S EFFECTIVE CONTROL.
WE HAVE APPROPRIATE SECURITY MEASURES, WHICH AIM TO PREVENT YOUR PERSONAL INFORMATION FROM BEING ACCIDENTALLY LOST, USED OR ACCESSED IN AN UNAUTHORISED WAY, ALTERED OR DISCLOSED. IN ADDITION, WE LIMIT ACCESS TO YOUR PERSONAL INFORMATION TO THOSE EMPLOYEES, AGENTS, CONTRACTORS AND OTHER THIRD PARTIES WHO HAVE A BUSINESS NEED TO KNOW. THEY WILL ONLY PROCESS YOUR PERSONAL INFORMATION ON OUR INSTRUCTIONS AND THEY ARE SUBJECT TO A DUTY OF CONFIDENTIALITY.
7. COOKIES
LIKE ANY OTHER WEBSITE, KIDMAN USES 'COOKIES' WHICH ARE SMALL TEXT FILES THAT ARE TRANSFERRED TO A USER’S COMPUTER HARD DRIVE BY A WEBSITE FOR THE PURPOSE OF STORING INFORMATION ABOUT A USER’S IDENTITY, BROWSER TYPE OR WEBSITE VISITING PATTERNS. KIDMAN MAY USE COOKIES TO STORE INFORMATION INCLUDING YOUR PREFERENCES, AND THE PAGES ON THE WEBSITE THAT YOU ACCESSED OR VISITED. THE INFORMATION IS USED TO OPTIMISE YOUR EXPERIENCE BY CUSTOMISING OUR WEBSITE CONTENT BASED ON YOUR BROWSER TYPE AND/OR OTHER INFORMATION.
YOU CAN SET YOUR BROWSER TO REFUSE ALL OR SOME BROWSER COOKIES, OR TO ALERT OU WHEN WEBSITES SET OR ACCESS COOKIES. IF YOU DISABLE OR REFUSE COOKIES, PLEASE NOTE THAT SOME PARTS OF OUR WEBSITE MAY BECOME INACCESSIBLE OR NOT FUNCTION PROPERLY.
SOME OF OUR COOKIES ARE PROVIDED BY OUR THIRD-PARTY WEBSITE BUILDING AND HOSTING PROVIDER - SQUARESPACE, AND ARE SUBJECT TO THEIR PRIVACY POLICY AND COOKIES POLICY. FOR MORE INFORMATION ABOUT THEIR POLICIES AND THE COOKIES THEY USE, PLEASE VISIT THEIR WEBSITES. THE INFORMATION SQUARESPACE COLLECTS MAY BE TRANSFERRED TO, AND STORED AT, A LOCATION OUTSIDE AUSTRALIA. BY ACCEPTING COOKIES, YOU AGREE TO THIS TRANSFER, STORING OR PROCESSING OF YOUR PERSONAL INFORMATION.
8. THIRD PARTY LINKS
OUR WEBSITE MAY INCLUDE LINKS TO OTHER WEBSITES, PLUG-INS AND APPLICATIONS PROVIDED BY OTHERS, INCLUDING THOSE ACTING ON OUR BEHALF. CLICKING ON THOSE LINKS OR ENABLING THOSE CONNECTIONS MAY ALLOW THIRD PARTIES TO COLLECT OR SHARE DATA ABOUT YOU, AND THESE THIRD PARTIES WILL HAVE THEIR OWN PRIVACY POLICIES. WE DO NOT CONTROL THIRD PARTY WEBSITES AND ARE NOT RESPONSIBLE FOR THEIR PRIVACY POLICIES OR ACTIONS. WHEN YOU LEAVE OUR WEBSITE, WE ENCOURAGE YOU TO READ THE PRIVACY POLICY AND TERMS OF USE OF EVERY WEBSITE YOU VISIT.
9. THIRD PARTY MARKETING
UNLESS WE HAVE ANOTHER LAWFUL MEANS FOR PROCESSING YOUR PERSONAL INFORMATION, WE WILL OBTAIN YOUR OPT-IN CONSENT BEFORE WE SHARE YOUR PERSONAL INFORMATION WITH ANY COMPANY OUTSIDE KIDMAN FOR PROMOTIONAL AND MARKETING PURPOSES.
10. YOUR RIGHTS
YOU HAVE THE RIGHT TO:
- REQUEST US TO ACCESS, CORRECT AND/OR DELETE YOUR PERSONAL INFORMATION;
- REQUEST US TO RESTRICT THE PROCESSING OR OBJECT TO THE PROCESSING OF YOUR PERSONAL INFORMATION;
- REQUEST US TO PROVIDE YOU, OR ANY PERSON OR ENTITY NOMINATED BY YOU, WITH A DIGITAL FILE OF YOUR PERSONAL INFORMATION (DATA PORTABILITY); AND
- WITHDRAW YOUR CONSENT THAT ALLOWS US TO USE OR PROCESS YOUR PERSONAL INFORMATION.
- IF YOU WISH TO EXERCISE ANY OF THE RIGHTS SET OUT ABOVE, PLEASE CONTACT US AS SET OUT BELOW. USUALLY YOU WILL NOT HAVE TO PAY A FEE TO ACCESS YOUR PERSONAL INFORMATION OR TO EXERCISE ANY OF YOUR OTHER RIGHTS UNDER APPLICABLE LAW. HOWEVER, WE MAY CHARGE YOU A REASONABLE FEE IF YOUR REQUEST IS CLEARLY UNFOUNDED, REPETITIVE OR EXCESSIVE.
- WE MAY NEED TO REQUEST SPECIFIC INFORMATION FROM YOU TO HELP US CONFIRM YOUR IDENTITY AND ENSURE YOUR RIGHT TO ACCESS YOUR PERSONAL INFORMATION (OR TO EXERCISE ANY OF YOUR OTHER RIGHTS). THIS IS A SECURITY MEASURE TO ENSURE THAT PERSONAL INFORMATION IS NOT DISCLOSED TO ANY PERSON WHO HAS NO RIGHT TO RECEIVE IT. WE MAY ALSO CONTACT YOU TO ASK YOU FOR FURTHER INFORMATION IN RELATION TO YOUR REQUEST TO HELP SPEED UP OUR RESPONSE.
- WE WILL TRY TO RESPOND TO ALL LEGITIMATE WRITTEN REQUESTS BY YOU REGARDING YOUR PERSONAL INFORMATION WITHIN 30 DAYS AFTER RECEIVING THEM. OCCASIONALLY IT MAY TAKE US LONGER IF YOUR REQUEST IS PARTICULARLY COMPLEX OR YOU HAVE MADE A NUMBER OF REQUESTS. IN THIS CASE, WE WILL LET YOU KNOW AND KEEP YOU UPDATED.
11. CONTACT
IF YOU HAVE ANY QUESTIONS, CONCERNS OR COMPLAINTS ABOUT HOW WE HANDLE PERSONAL INFORMATION, OR WISH TO EXERCISE YOUR RIGHTS AS SET OUT IN THIS PRIVACY POLICY OR UNDER APPLICABLE LAW, PLEASE CONTACT US AS FOLLOWS:
BY POST: KIDMAN AUSTRALIA PTY LTD
PO Box 8463
ARMADALE VIC 3143
BY EMAIL: CONTACT@KIDMANAUSTRALIA.COM
12. CHANGES TO OUR PRIVACY POLICY
WE MAY, FROM TIME TO TIME, REVIEW AND UPDATE THIS PRIVACY POLICY. ANY CHANGES WE MAY MAKE TO OUR PRIVACY POLICY WILL BE POSTED ON OUR WEBSITE, OR WHERE APPROPRIATE, WE WILL COMMUNICATE THE CHANGES TO YOU BY EMAIL OR OTHER MEANS.